Help Center & Document Search

All Mega Big Tech products in our ecosystem are designed for seamless compatibility. Nexus Pro smartphones work with WireFree Elite earbuds, Smart Home devices, and our gaming accessories. Check our compatibility matrix in your product documentation for detailed information.

Setting up your Nexus Pro is simple: 1) Power on your device, 2) Follow the on-screen setup wizard, 3) Connect to Wi-Fi, 4) Sign in with your Mega Big Tech account, 5) Restore from backup or set up as new. Detailed setup guides are available in your product box and online.

All product manuals, technical specifications, and setup guides are available in our online document library. You can search by product model, category, or document type. Documents include PDFs for offline reading and interactive guides for step-by-step assistance.

We offer multiple support channels: 24/7 live chat, email support at support@megabigtech.com, phone support at 1-800-MEGABIT, our AI Assistant (accessible via the robot icon), and in-person support at authorized service centers worldwide. Premium support is available for enterprise customers.

Please have ready: your product model number, serial number (found in Settings > About), purchase date, a description of the issue, and any error messages. This helps our support team assist you more efficiently.

Yes! Our support team can provide remote assistance through our secure remote access tool (with your permission). We also offer screen sharing for smartphones and tablets, and our AI Assistant can guide you through most troubleshooting steps interactively.

Create your account at account.megabigtech.com or through any Mega Big Tech device during setup. You'll need a valid email address and phone number. Your account gives you access to device backups, warranty information, exclusive offers, and our support portal.

Log into your Mega Big Tech account and visit the "My Devices" section. Here you can view all registered products, check warranty status, download device-specific manuals, manage device settings remotely, and initiate support requests for specific devices.

All Mega Big Tech products include a standard 2-year limited warranty covering manufacturing defects, hardware failures, and software issues. Premium products include 3-year coverage. Extended warranties and accidental damage protection are available separately. Water damage and physical damage from misuse are not covered.

Check your warranty status by entering your serial number at warranty.megabigtech.com or through your account dashboard. The system will show warranty expiration date, coverage details, and service history. You can also download warranty certificates for your records.

We offer a 30-day return window for purchases made directly from Mega Big Tech. Products must be in original condition with all accessories and packaging. Returns purchased from authorized retailers follow the retailer's return policy. Refunds are processed within 5-7 business days.

Software updates are delivered automatically over Wi-Fi. You can also manually check for updates in Settings > System Update. For smartphones and tablets, updates include security patches, new features, and performance improvements. Smart home devices update automatically unless you disable auto-updates.

Try these steps: 1) Charge for at least 30 minutes using the original charger, 2) Press and hold power button for 10-15 seconds, 3) Try a different charging cable/adapter, 4) For smartphones: press Volume Down + Power for 10 seconds to force restart. If these don't work, contact support for further assistance.

Before resetting, backup your data. For smartphones: Settings > System > Reset > Factory Reset. For smart home devices: hold the reset button for 10 seconds while powered on. For audio devices: refer to your specific model's manual as the process varies. Factory reset will erase all personal data and settings.

Complete technical specifications are available in our online documentation library, accessible through this portal. Each product page includes detailed specs, compatibility matrices, supported file formats, network requirements, and integration capabilities with other Mega Big Tech products.